Terms and Conditions

Important Customer Information.

Disclaimer 
Please note that while the descriptions of the properties, qualities and meanings of some crystals refer to healing benefits, they are not intended to replace diagnosis of illness or ailments, or healing or medicine and do not imply a Guarantee of effect. Crystals and crystal healing may offer a treatment which is supportive of your healing, they do not offer a direct cure to physical ailments as they work on the vital energy level. Always consult your doctor or other health professional in the case of illness. Although there is little scientific evidence of the efficacy of crystal healing, there has been very little research conducted and in our experience many people benefit from the energy of crystals and Reiki.
Contact To Contact us please either use the email form which can be accessed on the top navigation bar, under the heading "CONTACT or call 07734015219
Please note all crystals and other items are sold singularly except where specifically stated on the actual item description. Photographs of several crystals do not imply that you will receive more than one but are to show the natural variation in the product only.

Delivery
We do are upmost to pick, pack and dispatch all orders as soon as possible and practical for us. UK delivery is always sent "Recorded" however we cannot be responsible for our couriers so please see the delivery times below.

At this time we do not ship outside of the UK, however if you wish to purchase something and you do leave outside the UK please contact as we may be able to assist you.

Delivery to the UK

Delivery – Times
UK – Express/Recorded Delivery 2-3 days 
UK - Standard Delivery 3-5 days
Courier 5 -7 days

Delivery - Method Cosmic Realms uses Royal Mail for our Standard Services. We use a number of carriers for our Express Delivery Service to the UK

Delivery - Our shipping charges are highly competitive and are not calculated on weight. We have a set fee regardless of what you order and the weight.

Standard shipping £4.95 FREE shipping on orders over £50

1st Class Recorded £5.95 FREE shipping on orders over £50

Courier with tracking £8.95 FREE shipping on orders over £75

Payment Options - Payment accepted by all major credit and debit cards through PayPal and BAC transfers in UK  Pounds.

Minimum Order -There is NO minimum order on cosmicrealms.co.uk The minimum shipping charge is £4.95

Natural Products - All our crystals and minerals and crystal and mineral products are natural or made from natural materials. Mineral inclusions and natural markings within and on such materials does not constitute a fault. We have either generic photographs which try to show the range of possibilities within a product or Individual photographs of the specific item being sold. This is clearly explained in each product's description.

Refunds Policy - Returns policy

The Cosmic Realms is only happy if our customer is happy. You can return any item without reason within 14 days for an exchange, credit or refund. All we ask is that you return the item to us in a suitable state for us to resell. You need to pay return postage and you are responsible for packaging and returning the item undamaged. Where we have made a mistake we will pay the return delivery costs.

Consumer Rights Directive - You also have a Right to cancel as of 13th June 2014 if a customer wishes to use their right to cancel, they must inform us of this fact within 14 days. You must pay return postage and you are responsible for the packaging and safe delivery to us. Any refund will be for the goods ordered and basic delivery. We will not be responsible for a refund of optional delivery charges such as express delivery.

Faulty items can be returned for replacement or a full refund. Any unopened and unused item can be returned within 14 days for a full refund. Returned items will be checked and if found to be used or opened no refund will be given and a charge to re-post will be made. In this circumstance cosmicrealms.co.uk will not be responsible for any return costs. You must notify in writing within 14 days of receipt of goods if you wish to return part or all of your order. Refunds will be made within 14 days of receipt of goods. Any packed quantity (e.g. 1 or more tumble stones) can only be returned in full, part replacement will not be considered.

 
Any goods returned after the 14 day period will be subject to a 30% restocking fee. We must be able to resell goods in as 'new condition'. Any goods where packaging has been damaged and therefore rendered non-resalable will not be refunded unless the item is faulty. Please make sure you have purchased the correct item for your needs before opening any packaging. If you received damaged goods you must retain the packaging for possible inspection by the carriers. This does not restrict your rights under the Consumer Rights Directive.
Damaged Returns -The Buyer is responsible for adequate safe packing of any returned goods. The Buyer will be liable for the cost of remedying damage to returned goods where such damage has in the opinion of cosmicrealms.co.uk been caused by the goods being inadequately packaged by the buyer.

Courses and workshops - In the unlikely event that we cancel a course or workshop we will either transfer you to another course of your choice or refund your full payment. If you choose to cancel a booking for any reason then we will transfer your full payment to the next available suitable course or workshop
The Seller's failure to insist upon strict adherence to any of the terms and conditions with this contract shall not be deemed a waiver of its rights within these terms and conditions.

Courses/workshops/ Therapies.

Treatments - Healing sessions can carried out in one of the therapy rooms we use, at events or your own home. If you live in the Colchester area, travel costs are included in the prices indicated. If you live outside these areas please contact me in advance for a quote.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to a 14 day cooling off period. If you would like the treatment to be carried out within the 14 day cooling off period you will need to indicate this when booking otherwise it will not be carried out until the end of those 14 days. 

If after the 14 day cooling off period you would like to cancel your appointment, a refund of the deposit will be given provided you have given at least 48 hours’ notice.  If however I am able to fill you place then I will refund the deposit.  If you have given less than 48 hours’ notice then I reserve the right to keep the deposit because it will be unlikely that I will be able to find someone to fill your space. 

Cancellation can be done by either email: Healingeath@hotmail.co.uk or by phone 07734 015219 please leave a message if there is no reply.

If for any reason I need to cancel an appointment, an alternative time and date will be offered. If this is not suitable I will of course refund your deposit.

Any of the treatments or items sold should not be regarded as an alternative to medical advice. They are a complimentary therapy and items designed to aid traditional treatments not instead of them. 

Workshops/Courses - all workshops require a deposit to secure a place, which will be advertised on the course description with full payment 4 weeks in advance or by date shown on in the course/workshop description. Should you need to cancel, you will be offered an alternative date where possible. However if you do not wish to attend and I can fill your allocated place I will refund you.  If however I cannot fill your place then I reserve the right to keep an amount that equates to any losses that I have incurred as a result. . If you request we can refund your payment less our costs involved in processing the payment. This is usually 3% of the value plus £1 (this covers our charges for PayPal and Credit cards). 

Images and designs - Photographs and designs of jewellery on this website are copyrighted protected where credit has been given to Crystal Clear Photography and Mystic Mountain Jewellery. Reproduction of either is strictly forbidden. Jewellery and Photographs are registered with The Copyright service.

Events - Every effort is made to come the event page up to date, if for any reason we are not attending we will remove from the page. Should you attend an event and due to circumstance we are not present, we will not be held responsible for any costs you may have incurred.

These terms and conditions do not affect your statutory rights.